Return Policy : 30 Day Guarantee. No cash back, we will only exchange for the same item in a different size. Customer must pay the difference if exchanged item is more expensive due to larger size. Item must be new and never worn or laundered. Not responsible for back ordered items. You will be contacted if your item is back ordered. If you have any questions about your order, contact must be directly to Arrow Embroidery at 507-697-9078. Do not call the Redwood Valley District Office.